HydroApps FAQ

Frequently Asked Questions About Our Web-Apps

Work with data, not paper, with HydroApps and take your operations to the next level! HydroApps’ comprehensive, single platform web-based applications are designed and made by aquatic professionals, for aquatic professionals to help your pool run better by lowering risk, reducing your costs, and enhancing safety at your facility.

A Message to our Customers Regarding COVID-19: These are unprecedented times for aquatic professionals, and with many facilities temporarily closed, we want to help you engage your staff and be prepared for re-opening, whenever that occurs.  Learn more

Learn More About HydroApps

Below are a few of the most frequently asked questions about the HydroApps suite of web-based applications. If you need additional assistance, please contact Johnathan Nies at (303) 323-8527 or schedule a one-on-one demo.

  • What are HydroApps™?

    HydroApps is a suite of web-based applications that helps aquatic facility owners, operators and service providers reduce risk, improve staff performance, and streamline compliance, documentation, and recordkeeping.

    HydroApps was developed by Counsilman-Hunsaker as part of our Circle of Expertise, in collaboration with American Red Cross, Pool and Hot Tub Alliance (formerly the National Swimming Pool Foundation), and in compliance with the Model Aquatic Health Code. Facility Manager™ is also the recipient of the first-ever certification by the Council for the Model Aquatic Health Code (CMAHC).

  • What Benefits Does HydroApps Provide?

    HydroApps reduces risk with digital documentation, reporting, and analysis designed for code-compliance and risk management. Clients can use the built-in Model Aquatic Health Code parameters or their own local codes and standards.

    HydroApps improves staff performance by tracking and reporting on facility checklists, in-service training, certifications, observation, evaluation, drills, zone testing and audits. Water safety is enhanced through HydroApps’ Lifeguard Manager™ web-based application utilizing American Red Cross standards.

    HydroApps’ digital documentation streamlines compliance, documentation and recordkeeping, simultaneously reducing risk, and the high cost and waste of managing paper, filing and finding documents, manually creating reports, and human error.

  • What About Licensing HydroApps?

    We want to help our customers minimize the initial cost of HydroApps so they can begin experiencing the benefits it provides today. One way to accomplish this is through flexibility working with our customers’ budgets to help better fit within their budget cycle or spending caps. American Red Cross customers may also utilize their aquatic representative’s coupon code to receive a 10% discount.

    HydroApps is fully customizable, and specific forms and custom reports can be made-to-order or new ones developed. Our goal is the increased safety and sustainability of every aquatic facility, so if you are looking for something different, please contact us. We’ll work with you to get what you need at a reasonable price for both the subscription and the customization.

    HydroApps is an excellent risk management, lifeguard management, and digital documentation tool, that reduces the risk of costly incidents, improves safety, and reduces the high cost of recording and accessing documentation manually. But HydroApps doesn’t have to stop there to get you to your desired situation.

    Since checklists can be easily customized, there are plenty of additional uses. Customers have used these checklists for slide or individual attraction inspections, oxygen and AED checklists, and even forms for the dry side of their facility, such as weight room inspections.

    Is it really too expensive to reduce risk, improve safety, and have all your documentation recorded and easily accessible electronically? Is it too expensive to easily comply with best-in-class codes and standards – such as the MAHC – and/or local health codes? And how much are you currently paying for the space and storage of your current documentation method?

    There are real risks and consequences for incidents, poor safety, and poor documentation which are quantifiable, meaning it’s really too expensive not to use HydroApps.

  • How Can HydroApps Help Me?

    Capturing and accessing the right information – Can you be sure you’re documenting what you need? Can information be lost or destroyed? Once you collect the information, can you easily find it? And how much time and money is spent collecting and accessing it?

    • HydroApps makes capturing the right information easy and efficient with both pre-built and configurable forms, based on industry standards and best practices.

    Digital documentation is just shorthand for improving documentation and access to information. HydroApps adds significant value with digital data capture and both standard and customized reporting to access the information when you need it. Additionally, better reporting lends itself to better decision-making.

    Managing staff for safe operations — How are you tracking and managing lifeguard staff readiness to ensure safety? How are you recording certifications, in-service history, internal observations and skill evaluations? Can you easily document it? And how much time and money are being spent on this?

    • HydroApps helps you manage your staff to top-level standards and preparation through easily accessible web-based reporting and record keeping and ensures that managers are completing their assignments in a timely manner.
    • Improved staff training, efficiency, and performance is also of paramount importance in improving safety and lowering the risk of costly incidents. A high-performing lifeguarding staff can make a big difference, and HydroApps can help ensure they maintain a high level of readiness.

    Managing Risk — Do you have a risk management program that is systematic and structured? Does it follow the right standards and codes? Is it transparent and easy to evaluate?

    • HydroApps helps alleviate your risk management issues by tracking every aspect of a well-rounded operations and risk management program, from certification to training to performance, proactively preventing costly incidents.
    • Improved risk management brings many benefits; however, the most quantifiable are achieved by reducing costly incidents. Incidents can range from small inconvenience to tragedy, but a small reduction in costly incidents can make a big difference. Further, insurance premiums can often be lowered by reducing claims and showing compliance with important regulations and codes.

    Managing to best-in-class industry standards — Whether managing your facility based on the governing local health code or the Model Aquatic Health Code, do you have systems in place to ensure compliance? Are you doing the right things to comply, and can you document it later? Again, how much time and money are you spending on this?

    • HydroApps assists with implementing MAHC and other best-in-class standards and is the first-ever program to receive certification by the Council for the Model Aquatic Health Code.

    Managing Cost — Are you tasked with ensuring that your revenue is matching your expenses? Do you have concerns with your bottom line?

    • HydroApps helps reduce cost by reducing risk, improving staff performance, capturing and accessing information more efficiently, eliminating paper waste, and providing a solution to limited physical storage space.

  • Digital Reporting and Analysis = Better Management

    Digital tools for reporting, recordkeeping, and record analysis can help improve both your current practices and your overall risk management program. HydroApps can help alleviate concerns you may feel with how well you are managing your facility or what may be required of you.

    • Are you concerned with understanding what information needs to be documented on a particular form? HydroApps makes recording the correct information efficient and straightforward with pre-built, customizable forms that are configured based on industry standards and best practices and compliant with the Model Aquatic Health Code. This ensures the right information that you need is being collected for your reports the first time, every time.
    • Do you struggle with staff management? HydroApps helps you manage your staff to top-level industry standards and preparation through easily accessible, web-based reporting and recordkeeping for in-service training, performance evaluations, and pool closures, while ensuring that your managers are also completing their assignments in a timely manner. Additional reporting and analysis tools also allow managers to determine just how well staff is performing over a period of time, including who has and has not been attending regular training and performance across a wide range of evaluations and audits.

    Are you concerned with what is required of you by the CDC or with implementing the Model Aquatic Health Code? HydroApps includes MAHC-compliant forms, reports, and checklists right from the start, earning it the first-ever certification by the Council for the Model Aquatic Health Code. This annual, renewable certification is awarded to products and services that comply with the relevant or applicable standards found in the latest MAHC edition, so you can be assured that your program is fully MAHC-compliant thanks to HydroApps’ digital reports.

    Do you struggle with tracking your staff’s records? HydroApps proactively helps alleviate costly potential risk management and legal issues by tracking every aspect of a well-rounded operations and risk management program, from initial certification to continuing training to performance. Additionally, the analytics provided by HydroApps ensures you can track trends over various reports across a range of time to determine exactly what is happening in your facility and how often.

    Are you concerned with your bottom line? HydroApps digital documentation and storage helps reduce costs associated with paper recordkeeping and storage by eliminating paper waste and providing a solution to limited physical storage space, freeing up funds that could be used other operational and risk management purposes. Powerful reporting tools allow for analysis of records and reports unavailable through traditional recordkeeping methods, enabling you to understand how effective your operations and risk management programs are and where there’s room for improvement.

  • Lifeguard Manager™ FAQ

    • Can I get custom forms? Yes, we are regularly asked by clients for custom forms specific to their facility or own internal processes. We’re happy to provide this service for a modest fee and will provide a personalized quote, upon request, based on the scope of work.
    • Can I select who can run and view reports? Yes, this is a typical part of the administrative setup for HydroApps. The various user roles provide certain access to certain logs and reports which can also be modified on an individual basis.
    • Can we automate the setup of all our lifeguards in HydroApps? Yes, we can perform a batch import of lifeguards into the HydroApps system using a list in various formats, including Excel, Word, or PDF.
    • Can I view training and certification expirations offline? Yes, these reports – and all other records and reports – can be exported to a PDF or Excel form, if needed, for offline viewing.
    • Can I deactivate seasonal staff? You can easily activate or deactivate user accounts for seasonal staff so they only have access during the season.
    • Can I have staff members acknowledge an audit? Yes, many of the forms found in HydroApps provide for e-signatures, allowing staff members to sign and save the form after completion of an audit so it’s documented that they have received it while their signature is saved on the report.
    • Can I see who’s missed an in-service? Yes, the in-service attendance reports show not only who has attended an in-service training, but also who has not attended an in-service based on the facility’s in-service frequency schedule (weekly, biweekly, or monthly).

  • Facility Manager™ FAQ

    • Can I get a package deal on Facility Manager and Lifeguard Manager if I buy both at the same time? Yes, customers are eligible to receive $100 off when they purchase both Lifeguard Manager and Facility Manager together in a single transaction. Additionally, existing American Red Cross customers may receive 10% off the total cost of HydroApps when they use their Aquatic Representative’s product coupon code.
    • Can I create my own checklist questions? Yes, you may customize the checklists by adding or removing any checklist items you need. In fact, you can do the same type of customization in the Pool Test module, if you’re including that in your HydroApps package as well.
    • Can I have different checklists for different facilities? Yes, checklists can be facility-specific if you have multiple facilities. And since administrators can select which facilities a lifeguard or a manager is working at, your staff will have access to the right forms if they’re also doing checklists and reports in Facility Manager.
    • Can I view which outstanding issues from a checklist have been completed? Yes, HydroApps makes it easy to view the completed checklist, past completed issues, and any outstanding issues through Checklist Reports under the Reports section. Outstanding issues can also be viewed under the Checklists section for easy workflow viewing and completion.
    • Can I share reports with others outside of HydroApps? Yes, all reports in HydroApps can be generated in a PDF format and most reports in Excel format. For example, both Pool Closure and Illness reports can be exported to excel or PDF to be shared with others who may not have access to HydroApps.