Operations Services

Unique operations for life-long sustainability

Enhancing the safety and sustainability of our client's facilities through comprehensive support for aquatic operations.

How can we help? Professional operations and thorough business planning are both critical components of your aquatic facility’s success. Through the Counsilman-Hunsaker Aquatic Management Program, our in-house aquatic center operators will ensure your facility is operating as efficiently as possible and with the industry’s leading safety standards. Counsilman-Hunsaker's operations team is comprised of highly-trained aquatic safety professionals and subject matter experts with decades of experience. Our team members hold the highest-level health and safety certifications and utilize the industry’s leading aquatic safety resources.  Get our e-Book

We offer online Certified Pool-Spa Operator courses. View our Course Offerings

The Counsilman-Hunsaker Aquatic Management Program™ (CHAMP)

Innovative operations and risk management consulting that solves problems.

Opening a new aquatic facility is different from maintaining an existing program, even for veteran operators. Our team members have backgrounds working in all types of aquatic facilities, with extensive knowledge and expertise in operations and risk management, and will put together a plan of action that is unique as your facility. Our CHAMP services include safety services, sustainability services, and operations consulting for organizations of all sizes.

 

Sustainability Services designed to ensure your facility remains sustainable for future generations to enjoy:

  • Facility-specific business plans provide your organization with unique expense and revenue information regarding management, staffing, and attendance.
  • Marketing plans offer an effective marketing and communications plan for your organization's brand, including media suggestions, advertisement avenues to pursue, and recommendations for executing your marketing plan.
  • Pre-opening timelines provide your organization with a well-rounded pre-planning schedule as well as budget creation around that schedule.
  • FFE (Furniture, Fixtures, and Equipment) Gap Analysis with specific equipment recommendations along with exclusive discounts on your purchases through our industry supplier network, available only with Counsilman-Hunsaker.

Safety Services designed to ensure your operations and risk management are optimized and meet the latest industry standards:

  • Standard Operating Procedures manuals provide the comprehensive policies, procedures, and forms your need to run your operations as efficiently as possible. We write and customize these based on your facility and local, national, and industry best-in-practice standards.
  • Custom maintenance manuals and training include daily processes required to maintain healthy water quality, safety, chemical handling, and implement preventative maintenance procedures. Our MAHC-compliant and facility-specific maintenance manuals ensure your facility's mechanics runs seamlessly.
  • Onsite training, including lifeguard orientation, staff training, and training related to customer service, rule enforcement, emergency medical procedures, and operations. Our Instructors and Instructor Trainers provide a full scope of courses, including online and in-person Certified Pool-Spa Operator training and American Red Cross Lifeguard, Lifeguard Instructor, and Water Safety Instructor certification courses. View our CPO Course Offerings
  • Site-specific training and staff orientation services on your facility specifics, customer service, and safety procedures. Pre-opening and mid-season training is available.
  • Professional job placement services, including job descriptions, recruitment, and interviews, for aquatic managers and directors.
  • Lifeguard performance evaluations, utilizing the protocols and methodologies of the American Red Cross Aquatic Examiner Service and Lifeguarding program coupled with our extensive experience as operators and examiners, to deliver a comprehensive suite of audit services for your staff.

Operations Consulting designed to ensure that nothing falls through the cracks:

  • Litigation support, including on-site visits for accident investigation and documentation in the event of a catastrophic incident, is available through our team of subject matter experts who may also serve as expert witnesses, if needed.
  • Full-time management of your aquatic facility and staff in conjunction with our partner management firms.
  • Additional risk assessments are available with focus areas for analyzing your air quality, compliance with the Model Aquatic Health Code, and evaluating your safety programs to provide recommendations for improvement based on industry standards and best-in-practice operations.
See our operations projects
  • Artesia Aquatic Center

    In September 2017, Counsilman-Hunsaker and Huitt-Zolars were contracted by PY Foundation to study concepts for a multigenerational, indoor and outdoor community aquatic center. The study addressed a needs assessment, program requirements, capital costs, and financial performance.  Three options were developed to meet the aquatic needs of the community and included conceptual drawings, project costs, and ...

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  • Rutgers State University – Werblin Recreation Center (Operational Audit)

    Counsilman-Hunsaker was retained by Rutgers University to provide an operational audit and a water chemistry workshop at the Werblin Recreation Center.

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  • Pirate's Bay Waterpark aquatic center waterslide lazy river

    Pirates Bay Family Aquatic Center

    Full Circle Client In the 2007 Baytown Marketing Development Plan, city residents pointed to a need for a large family aquatic center to draw from inside and outside their community. The Wayne Gray Sports Complex, located near a major highway ad an ample footprint to add attractions and accomplished this goal. The study also included ...

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  • Splash Station

    In 2003, the City of Cleburne, Texas, engaged consultants Counsilman-Hunsaker and Brinkley Sargent Architects to undertake an Aquatic Feasibility Study to assess the current aquatic leisure facility's needs for both now and into the future. The study considered the demographics of the community, extensive community consultations, and the existing aquatic facilities in Cleburne and the ...

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  • University of Missouri – Student Recreation Center – Columbia

    The team of Counsilman-Hunsaker and Hastings & Chivetta Architects was commissioned to design a cutting-edge, world-class aquatic complex for the University of Missouri-Columbia. The design intent was to encourage maximum participation in a welcoming environment and gathering place for students to socialize.  

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Operations Support Services

Our operations team, which is comprised of experienced aquatic professionals, will utilize resources to make sure that the opening and management of your facility is efficient and streamlined.

From ensuring that your aquatic center is aligned with top industry safety providers to utilizing key aquatic management resources, our team will provide everything needed to make sure that your aquatic facility project is designed, managed, and operated safely and efficiently. Reach out to our team today!

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