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Operations Services

Operations for life-long sustainability

Our goal is to optimize our client's daily operations and maximize aquatic users' experiences.

Regarding our Operations services during COVID-19: While you may be experiencing a temporary pool closure, now might be a good time to take a hard look at your operations and maintenance plans. Whatever your goals for your facility's operations and risk management, our operations experts can help you achieve them and optimize both your daily operations and your guests' experience. We are more than happy to help provide a third-party perspective to ensure that your facility's safety and sustainability remains at the forefront of your operations.  Learn more about our COVID-19 response

How can we help? Counsilman-Hunsaker's operations team is comprised of highly-trained, innovative Health and Safety Instructor-certified professionals that utilize the leading aquatic safety providers. Operations is a critical component of making your aquatic facility a success. Through our Aquatic Management Program, our in-house swimming pool operators will assist with on-site facility operations and make sure that your aquatic center is on par with the leading safety standards.

 

The Counsilman-Hunsaker Aquatic Management Program™ (CHAMP)

Since opening a new aquatic facility is different from maintaining an existing program — even for veteran operators — our team will put together a plan of action that is unique to your facility. An example of what this looks like includes:

Facility Specific Business Plan: Business plans provide you with unique expense and revenue information regarding management, staffing, and attendance.

Standard Operating Procedures Manual: Comprehensive policies, procedures, and forms that allow you to run your operations as efficiently as possible. We customize these based on your facility and local, national, and industry best-in-practice standards.

Onsite Training: Counsilman-Hunsaker's operations team provides staff training, lifeguard orientation, and other training material related to customer service, rule enforcement, emergency medical procedures, and operations.

Maintenance Manual and Training: MAHC-compliant and facility-specific maintenance manuals provide additional training for you and your staff. This includes daily processes required to maintain healthy water quality, safety, how to handle chemicals, and implement preventative maintenance procedures.

Marketing and Branding Plans: We'll develop an effective and communications plan for your organization. This includes media suggestions, which advertisement avenues to pursue, and other advice for executing a marketing plan.

Operational Audits: We will analyze your existing operations and provide recommendations for improvement based on industry standards and best-in-practice operations.

Aquatic Examiner Services: Counsilman-Hunsaker utilizes protocols and methodologies of the American Red Cross Aquatic Examiner Service and Lifeguarding program. Coupled with our extensive experience with operations and examiners, we deliver comprehensive lifeguard performance evaluations.

Incident Support: Our team of subject matter experts provide litigation support and serve as expert witnesses if needed. We are able to conduct on-site visits for accident investigation and documentation in the event of a catastrophic incident.

See our operations projects
  • Holland Community Aquatic Center

      Holland Community Aquatic Center was rated the best indoor public/non-profit facility in the nation by Aquatics International magazine and the host of NCAA Division III Men's & Women's Swimming and Diving National Championships in 2006.  

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  • New Braunfels, TX (Operations Assessment)

    In June of 2018, Counsilman-Hunsaker was contracted by the City of New Braunfels to conduct an operations assessment on the Lifeguard and Tubing operations on the Comal River.  The assessment centered on the City’s safety policies and procedures, including lifejacket policies.  The assessment included research conducted on similar sites around the United States to compare ...

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  • Shrewsbury Public Pool

      Counsilman-Hunsaker's long-standing relationship with the City of Shrewsbury dates back to 1972 when they participated in the design process of the original Shrewsbury Municipal Pool. In 1997, Counsilman-Hunsaker was commissioned to develop a variety of design options for renovating and replacing the 25-year-old facility.  

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  • Liberty Lagoon

      After conducting a facility audit on seven outdoor pools in East Baton Rouge Parish, Counsilman-Hunsaker was retained by the Parish to conduct a Feasibility Study to advise them on how to proceed with options that would stimulate activity, maintain a high profile for community amenities, and to recover costs. There were several public meetings ...

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  • University of Missouri – Student Recreation Center – Columbia

    The team of Counsilman-Hunsaker and Hastings & Chivetta Architects was commissioned to design a cutting-edge, world-class aquatic complex for the University of Missouri-Columbia. The design intent was to encourage maximum participation in a welcoming environment and gathering place for students to socialize. The award-winning, resort-like aquatic venue has met and exceeded students' expectations. Amenities include: ...

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Operations Support Services

Our operations team, which is comprised of experienced aquatic professionals, will utilize resources to make sure that the opening and management of your facility is efficient and streamlined.

From ensuring that your aquatic center is aligned with top industry safety providers to utilizing key aquatic management resources, our team will provide everything needed to make sure that your aquatic facility project is designed, managed, and operated safely and efficiently. If you have any questions or concerns about our operations services, reach out to our team today.

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