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Operations Services

Unique operations for life-long sustainability

Enhancing the safety and sustainability of our client's facilities through comprehensive support for aquatic operations.

How can we help? Professional operations and thorough business planning are both critical components of your aquatic facility’s success. Through the Counsilman-Hunsaker Aquatic Management Program, our in-house aquatic center operators will ensure your facility is operating as efficiently as possible and with the industry’s leading safety standards. Counsilman-Hunsaker's operations team is comprised of highly-trained aquatic safety professionals and subject matter experts with decades of experience. Our team members hold the highest-level health and safety certifications and utilize the industry’s leading aquatic safety resources.  Get our e-Book

We offer online Certified Pool-Spa Operator courses. View our Course Offerings

The Counsilman-Hunsaker Aquatic Management Program™ (CHAMP)

Innovative operations and risk management consulting that solves problems.

Opening a new aquatic facility is different from maintaining an existing program, even for veteran operators. Our team members have backgrounds working in all types of aquatic facilities, with extensive knowledge and expertise in operations and risk management, and will put together a plan of action that is unique as your facility. Our CHAMP services include safety services, sustainability services, and operations consulting for organizations of all sizes.

 

Sustainability Services designed to ensure your facility remains sustainable for future generations to enjoy:

  • Facility-specific business plans provide your organization with unique expense and revenue information regarding management, staffing, and attendance.
  • Marketing plans offer an effective marketing and communications plan for your organization's brand, including media suggestions, advertisement avenues to pursue, and recommendations for executing your marketing plan.
  • Pre-opening timelines provide your organization with a well-rounded pre-planning schedule as well as budget creation around that schedule.
  • FFE (Furniture, Fixtures, and Equipment) Gap Analysis with specific equipment recommendations along with exclusive discounts on your purchases through our industry supplier network, available only with Counsilman-Hunsaker.

Safety Services designed to ensure your operations and risk management are optimized and meet the latest industry standards:

  • Standard Operating Procedures manuals provide the comprehensive policies, procedures, and forms your need to run your operations as efficiently as possible. We write and customize these based on your facility and local, national, and industry best-in-practice standards.
  • Custom maintenance manuals and training include daily processes required to maintain healthy water quality, safety, chemical handling, and implement preventative maintenance procedures. Our MAHC-compliant and facility-specific maintenance manuals ensure your facility's mechanics runs seamlessly.
  • Onsite training, including lifeguard orientation, staff training, and training related to customer service, rule enforcement, emergency medical procedures, and operations. Our Instructors and Instructor Trainers provide a full scope of courses, including online and in-person Certified Pool-Spa Operator training and American Red Cross Lifeguard, Lifeguard Instructor, and Water Safety Instructor certification courses. View our CPO Course Offerings
  • Site-specific training and staff orientation services on your facility specifics, customer service, and safety procedures. Pre-opening and mid-season training is available.
  • Professional job placement services, including job descriptions, recruitment, and interviews, for aquatic managers and directors.
  • Lifeguard performance evaluations, utilizing the protocols and methodologies of the American Red Cross Aquatic Examiner Service and Lifeguarding program coupled with our extensive experience as operators and examiners, to deliver a comprehensive suite of audit services for your staff.

Operations Consulting designed to ensure that nothing falls through the cracks:

  • Litigation support, including on-site visits for accident investigation and documentation in the event of a catastrophic incident, is available through our team of subject matter experts who may also serve as expert witnesses, if needed.
  • Full-time management of your aquatic facility and staff in conjunction with our partner management firms.
  • Additional risk assessments are available with focus areas for analyzing your air quality, compliance with the Model Aquatic Health Code, and evaluating your safety programs to provide recommendations for improvement based on industry standards and best-in-practice operations.
See our operations projects
  • University of Missouri – Student Recreation Center – Columbia

    The team of Counsilman-Hunsaker and Hastings & Chivetta Architects was commissioned to design a cutting-edge, world-class aquatic complex for the University of Missouri-Columbia. The design intent was to encourage maximum participation in a welcoming environment and gathering place for students to socialize.  

    See our operations projects
  • Norwegian Cruise Line (Lifeguard Training)

    2017 Norwegian Cruise Line contracted Counsilman-Hunsaker to conduct ten American Red Cross Lifeguarding training classes in international waters from April 2017 through December 2017 onboard five of the largest vessels in their fleet, including a ship that completed construction in April 2017 intended for the Chinese market. Additionally, Counsilman-Hunsaker was contracted to develop Standard Operating ...

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  • The Summit at Central Park

    In June 2010, the Grand Prairie Parks and Recreation Department officially opened its doors to an amazing addition to the city, The Summit. The $23 million dollar, 60,000 sq. ft. facility located in Central Park is designed specifically for active adults ages 50 and older. It features state-of-the-art fitness areas, indoor infinity edge pool with ...

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  • Hatfield Township Community Pool

      Counsilman-Hunsaker, in association with MKSD, designed the cutting-edge Hatfield Community Aquatic Center, replacing Montgomery County's existing 1960 pool. The new pool complex consists of a leisure pool, competition/fitness pool, bathhouse, and landscape elements. The city's main objective was to create an exciting, entertaining multi-purpose aquatic experience for residents.

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  • The Wet Zone

    The City of Rowlett commissioned the team of Counsilman-Hunsaker and Brinkley Sargent Architects to design a new community pool, which debuts the latest innovative attractions and is a social magnet for the community.  

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Operations Support Services

Our operations team, which is comprised of experienced aquatic professionals, will utilize resources to make sure that the opening and management of your facility is efficient and streamlined.

From ensuring that your aquatic center is aligned with top industry safety providers to utilizing key aquatic management resources, our team will provide everything needed to make sure that your aquatic facility project is designed, managed, and operated safely and efficiently. Reach out to our team today!

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