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Operations Services

50 Years of operations for life-long sustainability

Enhancing the safety and sustainability of our client's facilities through comprehensive support for aquatic operations.

Regarding our Operations services during COVID-19: While you may be experiencing a temporary pool closure, now might be a good time to take a hard look at your operations and maintenance plans. Whatever your goals for your facility's operations and risk management, our operations experts can help you achieve them and optimize both your daily operations and your guests' experience. We are more than happy to help provide a third-party perspective to ensure that your facility's safety and sustainability remains at the forefront of your operations.  Learn more about our COVID-19 response

How can we help? Counsilman-Hunsaker's operations team is comprised of highly-trained, innovative Health and Safety Instructor-certified professionals that utilize the leading aquatic safety providers. Operations is a critical component of making your aquatic facility a success. Through our Aquatic Management Program, our in-house swimming pool operators will assist with on-site facility operations and make sure that your aquatic center is compliant with the leading safety standards.  Get our e-Book

The Counsilman-Hunsaker Aquatic Management Program™ (CHAMP)

Innovative operations and risk management consulting that solves problems.

Opening a new aquatic facility is different from maintaining an existing program, even for veteran operators. Our team members have backgrounds working in all types of aquatic facilities, with extensive knowledge and expertise in operations and risk management, and will put together a plan of action that is unique as your facility. Our CHAMP services include safety services, sustainability services, and operations consulting for organizations of all sizes.

 

Sustainability Services designed to ensure your facility remains sustainable for future generations to enjoy:

  • Facility-specific business plans provide your organization with unique expense and revenue information regarding management, staffing, and attendance.
  • Marketing plans offer an effective marketing and communications plan for your organization's brand, including media suggestions, advertisement avenues to pursue, and recommendations for executing your marketing plan.
  • Pre-opening timelines provide your organization with a well-rounded pre-planning schedule as well as budget creation around that schedule.
  • FFE (Furniture, Fixtures, and Equipment) Gap Analysis with specific equipment recommendations along with exclusive discounts on your purchases through our industry supplier network, available only with Counsilman-Hunsaker.

Safety Services designed to ensure your operations and risk management are optimized and meet the latest industry standards:

  • Standard Operating Procedures manuals provide the comprehensive policies, procedures, and forms your need to run your operations as efficiently as possible. We write and customize these based on your facility and local, national, and industry best-in-practice standards.
  • Custom maintenance manuals and training include daily processes required to maintain healthy water quality, safety, chemical handling, and implement preventative maintenance procedures. Our MAHC-compliant and facility-specific maintenance manuals ensure your facility's mechanics runs seamlessly.
  • Onsite training, including lifeguard orientation, staff training, and training related to customer service, rule enforcement, emergency medical procedures, and operations. Our Instructors and Instructor Trainers provide a full scope of courses, including Certified Pool-Spa Operator training and American Red Cross Lifeguard, Lifeguard Instructor, and Water Safety Instructor certification courses.
  • Site-specific training and staff orientation services on your facility specifics, customer service, and safety procedures. Pre-opening and mid-season training is available.
  • Professional job placement services, including job descriptions, recruitment, and interviews, for aquatic managers and directors.
  • Lifeguard performance evaluations, utilizing the protocols and methodologies of the American Red Cross Aquatic Examiner Service and Lifeguarding program coupled with our extensive experience as operators and examiners, to deliver a comprehensive suite of audit services for your staff.

Operations Consulting designed to ensure that nothing falls through the cracks:

  • Litigation support, including on-site visits for accident investigation and documentation in the event of a catastrophic incident, is available through our team of subject matter experts who may also serve as expert witnesses, if needed.
  • Full-time management of your aquatic facility and staff in conjunction with our partner management firms.
  • Additional risk assessments are available with focus areas for analyzing your air quality, compliance with the Model Aquatic Health Code, and evaluating your safety programs to provide recommendations for improvement based on industry standards and best-in-practice operations.
See our operations projects
  • Fred Endert Municipal Swimming Pool (Operational Audit)

    The City of Crescent City owns and operates the Fred Endert Municipal Swimming Pool which receives over 40,000 visits per year and offers a variety of programs to the public including group and individual swimming lessons, recreational and competitive swimming, exercise programs, and pool rentals. The city retained Counsilman-Hunsaker to produce a 10-year master plan ...

    See our operations projects
  • Hackley School – Walter C. Johnson Center for Health and Wellness

    The new 115,000 sq. ft. Walter C. Johnson Center for Health and Wellness houses Hackley’s physical education and athletics programs, as well as the school’s growing wellness programs, including mindfulness and meditation practices, nutrition education, and yoga. The state-of-the-art complex includes a competition pool, cardio fitness center, three basketball courts, eight squash courts, a fencing ...

    See our operations projects
  • Chalet Family, Fun and Fitness Center (Operational Audit)

    In 2003, the Pleasant Dale Park District retained Counsilman Hunsaker to conduct an operational audit of The Chalet Family, Fun and Fitness Center in Willow Springs, IL to provide information to assist the agency take action to improve cash flow and facility administration. The comprehensive analysis of the report was written into a business plan ...

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  • Frisco Lakes Community Association (Operations Services)

    Counsilman-Hunsaker was retained by the Frisco Lakes Community Association, located in the Dallas suburb of Frisco, to provide a review of their pool operation procedures for their seven aquatic facilities and provide a report with suggested changes or improvements. The review included general policies, facility rules, opening and closing operations, cleaning and maintenance, water quality, ...

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  • Ford Community & Performing Arts Center

    Counsilman-Hunsaker was commissioned to design a world-class aquatic complex for the renovation of the Ford Community Performing Arts Center. The City of Dearborn's objective was to add contemporary amenities to the facility, including an expansive natatorium with multi-purpose pool that would allow for a wide range of public programs and local athletic team use.

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Operations Support Services

Our operations team, which is comprised of experienced aquatic professionals, will utilize resources to make sure that the opening and management of your facility is efficient and streamlined.

From ensuring that your aquatic center is aligned with top industry safety providers to utilizing key aquatic management resources, our team will provide everything needed to make sure that your aquatic facility project is designed, managed, and operated safely and efficiently. Reach out to our team today!

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