Operations Services

Safe and sustainable facility operations

Enhancing your aquatic facility’s safety and sustainability through unparalleled support for aquatic operations.

Risk management, compliance, and safety Professional operations and thorough business planning are both critical components of your aquatic facility’s success. Through the Counsilman-Hunsaker Aquatic Management Program, our in-house aquatic center operators ensure your facility is operating as efficiently as possible and within the industry’s leading safety standards. Counsilman-Hunsaker's operations team is comprised of highly-trained aquatic safety professionals and subject matter experts with decades of experience. Our team members hold the highest-level health and safety certifications and utilize the industry’s leading aquatic safety resources.  Get our e-Book

View our online Certified Pool-Spa Operator course offerings. View our Course Offerings

The Counsilman-Hunsaker Aquatic Management Program™ (CHAMP)

Helping you establish a sound management system that produces positive, lasting results.

Opening a new aquatic facility is different from maintaining an existing program, even for veteran operators. Our team members have backgrounds working in all types of aquatic facilities, with extensive knowledge and expertise in operations and risk management, and will put together a plan of action that is unique as your facility. Our CHAMP services include safety services, sustainability services, and operations consulting for organizations of all sizes and ensure that your facility is ready to be open for everyone.


Sustainability Services designed to ensure your facility remains sustainable for future generations to enjoy:

  • Facility-specific business plans provide your organization with unique expense and revenue information regarding management, staffing, and attendance.
  • Marketing plans offer an effective marketing and communications plan for your organization's brand, including media suggestions, advertisement avenues to pursue, and recommendations for executing your marketing plan.
  • Pre-opening timelines provide your organization with a well-rounded pre-planning schedule as well as budget creation around that schedule.
  • FFE (Furniture, Fixtures, and Equipment) Gap Analysis with specific equipment recommendations along with exclusive discounts on your purchases through our industry supplier network, available only with Counsilman-Hunsaker.

Safety Services designed to ensure your operations and risk management are optimized and meet the latest industry standards:

  • Standard Operating Procedures manuals provide the comprehensive policies, procedures, and forms your need to run your operations as efficiently as possible. We write and customize these based on your facility and local, national, and industry best-in-practice standards.
  • Custom maintenance manuals and training include daily processes required to maintain healthy water quality, safety, chemical handling, and implement preventative maintenance procedures. Our MAHC-compliant and facility-specific maintenance manuals ensure your facility's mechanics runs seamlessly.
  • Onsite training, including lifeguard orientation, staff training, and training related to customer service, rule enforcement, emergency medical procedures, and operations. Our Instructors and Instructor Trainers provide a full scope of courses, including online and in-person Certified Pool-Spa Operator training and American Red Cross Lifeguard, Lifeguard Instructor, and Water Safety Instructor certification courses. View our CPO Course Offerings
  • Site-specific training and staff orientation services on your facility specifics, customer service, and safety procedures. Pre-opening and mid-season training is available.
  • Professional job placement services, including job descriptions, recruitment, and interviews, for aquatic managers and directors.
  • Lifeguard performance evaluations, utilizing the protocols and methodologies of the American Red Cross Aquatic Examiner Service and Lifeguarding program coupled with our extensive experience as operators and examiners, to deliver a comprehensive suite of audit services for your staff.

Operations Consulting designed to ensure that nothing falls through the cracks:

  • Litigation support, including on-site visits for accident investigation and documentation in the event of a catastrophic incident, is available through our team of subject matter experts who may also serve as expert witnesses, if needed.
  • Full-time management of your aquatic facility and staff in conjunction with our partner management firms.
  • Additional risk assessments are available with focus areas for analyzing your air quality, compliance with the Model Aquatic Health Code, and evaluating your safety programs to provide recommendations for improvement based on industry standards and best-in-practice operations.
See our operations projects

Inspiring others to do more

Our operations team comprised of experienced aquatic professionals utilizes an abundance of unique resources to ensure that the opening and management of your facility is efficient and streamlined.

From ensuring that your aquatic center is aligned with top industry safety providers to utilizing key aquatic management resources, our team will provide everything needed to guarantee that your aquatic facility is managed and operated safely and sustainably. Reach out to our team today!

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    Kroc Corps Community Centers – Salvation Army

    The Salvation Army Central Territory aquatic staff hired Counsilman-Hunsaker to conduct a Certified Pool and Spa Operator Course in collaboration with the Pool and Hot Tub Alliance. The usual two-day course was offered entirely online in a blended learning format. The certification, which lasted five years, emphasized equipment maintenance, operational requirements, compliance with local and ...

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  • New Braunfels, TX (Operations Assessment)

    In June of 2018, Counsilman-Hunsaker was contracted by the City of New Braunfels to conduct an operations assessment on the Lifeguard and Tubing operations on the Comal River.  The assessment centered on the City’s safety policies and procedures, including lifejacket policies.  The assessment included research conducted on similar sites around the United States to compare ...

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  • Fred Endert Municipal Swimming Pool (Operational Audit)

    The City of Crescent City owns and operates the Fred Endert Municipal Swimming Pool which receives over 40,000 visits per year and offers a variety of programs to the public including group and individual swimming lessons, recreational and competitive swimming, exercise programs, and pool rentals. The city retained Counsilman-Hunsaker to produce a 10-year master plan ...

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  • Norwegian Cruise Line (Lifeguard Training)

    2017 Norwegian Cruise Line contracted Counsilman-Hunsaker to conduct ten American Red Cross Lifeguarding training classes in international waters from April 2017 through December 2017 onboard five of the largest vessels in their fleet, including a ship that completed construction in April 2017 intended for the Chinese market. Additionally, Counsilman-Hunsaker was contracted to develop Standard Operating ...

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  • Kroc Corps Community Centers (Operations Services)

    Counsilman-Hunsaker was retained by the Central Territory Ray and Joan Kroc Corps Community Centers to provide aquatic consulting services for six community centers. Counsilman-Hunsaker conducted the following services: Aquatic Examiner Services including one Annual Lifeguard Operations Assessment and report and one unannounced on-site evaluation for each center; an analysis of the current Standard Operating Procedures manual ...

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