fbpx

Operations Services

Operations for life-long sustainability

Our goal is to optimize our client's daily operations and maximize aquatic users' experiences.

Regarding our Operations services during COVID-19: While you may be experiencing a temporary pool closure, now might be a good time to take a hard look at your operations and maintenance plans. Whatever your goals for your facility's operations and risk management, our operations experts can help you achieve them and optimize both your daily operations and your guests' experience. We are more than happy to help provide a third-party perspective to ensure that your facility's safety and sustainability remains at the forefront of your operations.  Learn more about our COVID-19 response

How can we help? Counsilman-Hunsaker's operations team is comprised of highly-trained, innovative Health and Safety Instructor-certified professionals that utilize the leading aquatic safety providers. Operations is a critical component of making your aquatic facility a success. Through our Aquatic Management Program, our in-house swimming pool operators will assist with on-site facility operations and make sure that your aquatic center is on par with the leading safety standards.  Get our e-Book

 

The Counsilman-Hunsaker Aquatic Management Program™ (CHAMP)

Since opening a new aquatic facility is different from maintaining an existing program — even for veteran operators — our team will put together a plan of action that is unique to your facility. An example of what this looks like includes:

Facility Specific Business Plan: Business plans provide you with unique expense and revenue information regarding management, staffing, and attendance.

Standard Operating Procedures Manual: Comprehensive policies, procedures, and forms that allow you to run your operations as efficiently as possible. We customize these based on your facility and local, national, and industry best-in-practice standards.

Onsite Training: Counsilman-Hunsaker's operations team provides staff training, lifeguard orientation, and other training material related to customer service, rule enforcement, emergency medical procedures, and operations.

Maintenance Manual and Training: MAHC-compliant and facility-specific maintenance manuals provide additional training for you and your staff. This includes daily processes required to maintain healthy water quality, safety, how to handle chemicals, and implement preventative maintenance procedures.

Marketing and Branding Plans: We'll develop an effective and communications plan for your organization. This includes media suggestions, which advertisement avenues to pursue, and other advice for executing a marketing plan.

Operational Audits: We will analyze your existing operations and provide recommendations for improvement based on industry standards and best-in-practice operations.

Aquatic Examiner Services: Counsilman-Hunsaker utilizes protocols and methodologies of the American Red Cross Aquatic Examiner Service and Lifeguarding program. Coupled with our extensive experience with operations and examiners, we deliver comprehensive lifeguard performance evaluations.

Incident Support: Our team of subject matter experts provide litigation support and serve as expert witnesses if needed. We are able to conduct on-site visits for accident investigation and documentation in the event of a catastrophic incident.

See our operations projects
  • Splash Station

    In 2003, the City of Cleburne, Texas, engaged consultants Counsilman-Hunsaker and Brinkley Sargent Architects to undertake an Aquatic Feasibility Study to assess the current aquatic leisure facility's needs for both now and into the future. The study considered the demographics of the community, extensive community consultations, and the existing aquatic facilities in Cleburne and the ...

    See our operations projects
  • The Keller Pointe

    In 2001, the City of Keller retained the team of Brinkley Sargent Architects and Counsilman-Hunsaker to perform a Feasibility Study for the development of a new recreation center to support the city’s competitive, recreational, and fitness needs and objectives. Four design concepts were developed, each with varying degrees of emphasis on aquatic and recreational program ...

    See our operations projects
  • Pirates Bay Family Aquatic Center

    As identified in the 2007 Baytown Marketing Development Plan, the city residents pointed to a need for a large family aquatic center to draw from inside and outside their community. The Wayne Gray Sports Complex, located near a major highway ad an ample footprint to add attractions and accomplished this goal. From this Marketing Development ...

    See our operations projects
  • University of Missouri – Leisure Pools – Columbia

    The team of Counsilman-Hunsaker and Hastings & Chivetta Architects was commissioned to design an innovative aquatic facility for the University of Missouri - Columbia. The design objective was to create a resort-like “escape” for students - away from classes, studying, and exams. Counsilman-Hunsaker heeded the school’s goals and objectives and designed an inviting complex, which ...

    See our operations projects
  • Charlotte Country Day School (Operational Business Plan)

    The Charlotte Country Day School retained Counsilman-Hunsaker to develop an Operational Business Plan for their proposed aquatic center. The purpose of this operational study was to develop an expense budget, identify revenue opportunities, and provide knowledge and insight on aquatic operations to assist the school in planning for their future aquatic center.

    See our operations projects

Operations Support Services

Our operations team, which is comprised of experienced aquatic professionals, will utilize resources to make sure that the opening and management of your facility is efficient and streamlined.

From ensuring that your aquatic center is aligned with top industry safety providers to utilizing key aquatic management resources, our team will provide everything needed to make sure that your aquatic facility project is designed, managed, and operated safely and efficiently. If you have any questions or concerns about our operations services, reach out to our team today.

Contact us

OUR EXPERTISE