Operations Services

Operations for life-long sustainability

Our goal is to optimize our client's daily operations and maximize aquatic users' experiences.

Regarding our Operations services during COVID-19: While you may be experiencing a temporary pool closure, now might be a good time to take a hard look at your operations and maintenance plans. Whatever your goals for your facility's operations and risk management, our operations experts can help you achieve them and optimize both your daily operations and your guests' experience. We are more than happy to help provide a third-party perspective to ensure that your facility's safety and sustainability remains at the forefront of your operations.  Learn more about our COVID-19 response

How can we help? Counsilman-Hunsaker's operations team is comprised of highly-trained, innovative Health and Safety Instructor-certified professionals that utilize the leading aquatic safety providers. Operations is a critical component of making your aquatic facility a success. Through our Aquatic Management Program, our in-house swimming pool operators will assist with on-site facility operations and make sure that your aquatic center is on par with the leading safety standards.  Get our e-Book


The Counsilman-Hunsaker Aquatic Management Program™ (CHAMP)

Since opening a new aquatic facility is different from maintaining an existing program — even for veteran operators — our team will put together a plan of action that is unique to your facility. An example of what this looks like includes:

Facility Specific Business Plan: Business plans provide you with unique expense and revenue information regarding management, staffing, and attendance.

Standard Operating Procedures Manual: Comprehensive policies, procedures, and forms that allow you to run your operations as efficiently as possible. We customize these based on your facility and local, national, and industry best-in-practice standards.

Onsite Training: Counsilman-Hunsaker's operations team provides staff training, lifeguard orientation, and other training material related to customer service, rule enforcement, emergency medical procedures, and operations.

Maintenance Manual and Training: MAHC-compliant and facility-specific maintenance manuals provide additional training for you and your staff. This includes daily processes required to maintain healthy water quality, safety, how to handle chemicals, and implement preventative maintenance procedures.

Marketing and Branding Plans: We'll develop an effective and communications plan for your organization. This includes media suggestions, which advertisement avenues to pursue, and other advice for executing a marketing plan.

Operational Audits: We will analyze your existing operations and provide recommendations for improvement based on industry standards and best-in-practice operations.

Aquatic Examiner Services: Counsilman-Hunsaker utilizes protocols and methodologies of the American Red Cross Aquatic Examiner Service and Lifeguarding program. Coupled with our extensive experience with operations and examiners, we deliver comprehensive lifeguard performance evaluations.

Incident Support: Our team of subject matter experts provide litigation support and serve as expert witnesses if needed. We are able to conduct on-site visits for accident investigation and documentation in the event of a catastrophic incident.

See our operations projects
  • Killeen Family Aquatic Center

      With a maximum capacity of 780 people, Lion’s Club Park Family Aquatic Center offers over 13,000 sq. ft. of water area including a multi-use recreation pool, a deep water plunge activity pool, and a six lane 25-yard competition pool with one-meter diving. For a public water recreation park, there are few facilities in Central ...

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  • Farmers Branch Aquatic Center (Operational Audit)

    An aquatic facility operational audit for both The Frog Pond and the Margaret Young Natatorium was undertaken by Counsilman-Hunsaker for the City of Farmers Branch, Texas. The purpose of this operational audit was to identify areas and opportunities where the Farmers Branch Aquatic Center is able to have a more financially sustainable operation, while maximizing ...

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  • Cleveland Aquatic Centers (Operations Services)

    Counsilman-Hunsaker was retained by the City of Cleveland to conduct Aquatic Management Program™ (CHAMP) services for three of the City’s forty-one aquatic facilities. Services included Annual Lifeguard Operations Assessments and one unannounced site-visit for each of the three facilities. A CHAMP Examiner reviewed the facility layout and zone coverage, placement of emergency equipment and staffing, and ...

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  • Norwegian Cruise Line (Lifeguard Training)

    Norwegian Cruise Line contracted Counsilman-Hunsaker to conduct ten American Red Cross Lifeguarding training classes in international waters from April 2017 through December 2017 onboard five of the largest vessels in their fleet, including a ship that completed construction in April 2017 intended for the Chinese market. Additionally, Counsilman-Hunsaker was contracted to develop Standard Operating Procedures ...

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  • Frisco Lakes Community Association (Operations Services)

    Counsilman-Hunsaker was retained by the Frisco Lakes Community Association, located in the Dallas suburb of Frisco, to provide a review of their pool operation procedures for their seven aquatic facilities and provide a report with suggested changes or improvements. The review included general policies, facility rules, opening and closing operations, cleaning and maintenance, water quality, ...

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Operations Support Services

Our operations team, which is comprised of experienced aquatic professionals, will utilize resources to make sure that the opening and management of your facility is efficient and streamlined.

From ensuring that your aquatic center is aligned with top industry safety providers to utilizing key aquatic management resources, our team will provide everything needed to make sure that your aquatic facility project is designed, managed, and operated safely and efficiently. If you have any questions or concerns about our operations services, reach out to our team today.

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