Counsilman-Hunsaker was contracted to develop Standard Operating Procedures (SOP) and provide a manual for their new facility, the Champions Club of Southlake. This included an assessment of operational needs, producing an SOP Manual, and working with the staff on how to implement these procedures. The SOP Manual consisted of:
- Aquatic staff policies and procedures for employment and at the workplace
- Operational procedures, including opening, daily, and closing duties of all staff
- Orientation, weekly in-services, emergency action plans, evaluations, and documentation
- Maintenance needs and practices, including daily cleaning, water quality management, and weekly pool and amenity upkeep