Counsilman-Hunsaker was contracted to conduct an Annual Lifeguard Operations Assessment and two unannounced site-visits through the CHAMP™ service program, the sole authorized licensee of the American Red Cross’ Aquatic Examiner Services program. A CHAMP™ Examiner reviewed the facility layout and zone coverage, placement of emergency equipment and staff, and the facility’s communication system and emergency procedures. Counsilman-Hunsaker also evaluated the facility’s current operational documentation which included policies and procedures, employee training records, and items posted for both employees and guests. After the assessment, the client received a comprehensive written report that outlined the results and provided recommendations to improve the operations of the facility. These recommendations were based on industry standards, including the American Red Cross and the Model Aquatic Health Code.
Each unannounced site-visit evaluated the performance of the lifeguards and lifeguard operations. The knowledge and skills evaluated during on-site evaluations are based on the American Red Cross Life-guarding program. The CHAMP™ Examiner conducted a predetermined number of video-recorded observations of lifeguards performing patron surveillance and skills evaluations through multiple team-rescue scenarios. The examiner concluded each visit with a facility check of the operations, including safety equipment, proper staffing levels, and verifying policies were being followed and proper documentation kept. After each site visit, the client received a comprehensive written report that outlined the results to be used for improvement in their operations and training.
Counsilman-Hunsaker also conducted two unique in-service training with the staff which included exercises on skills, knowledge, and scenarios with the lifeguard staff. There was also an opportunity to conduct a facility emergency action plan scenario with Counsilman-Hunsaker associates providing immediate feedback and coaching with staff. A written report with recommendations was provided to facility management afterward